Know whose court it is in.
For teams running a project with a customer or vendor. Keep actions, risks, issues and decisions together, with an owner, a due date and a clear next conversation. RAID log is a Sheets template, and Sheets is in beta.
Request a demoAs of Sep 26, 2026. 12 items.
Open
10
Including on hold
Overdue
5
Before today, excluding on hold
No owner
4
Open work to assign
Waiting on customer
3
Open work in their court
Completed
1
All time, excluding cancelled
Needs the next conversation
7 to discuss
Overdue first, then no owner, then waiting on the customer, longest open first. Each item appears once.
Customer items are ordered by item age. Time in the current status is not recorded.
- Risk1. Overdue
R-02 The weather window may slip
- Owner
- No owner
- Due date
- Sep 10, 2026
New. Court not set.
- Issue2. Overdue
R-11 The photo is too blurry to use
- Owner
- No owner
- Due date
- Sep 15, 2026
With Customer to Resolve. Waiting on customer.
- Risk3. Overdue
R-06 Sensor delivery may be late
- Owner
- Procurement Coordinator (sample)
- Due date
- Sep 18, 2026
With Provider to Resolve. Waiting on Provider.
- Action4. Overdue
R-01 Confirm the spare parts list
- Owner
- Integration Lead (sample)
- Due date
- Sep 20, 2026
With Customer to Resolve. Waiting on customer.
- Action5. Overdue
R-09 Train the weekend crew
- Owner
- Training Coordinator (sample)
- Due date
- Sep 25, 2026
With Customer to Resolve. Waiting on customer.
- Decision6. No owner
R-04 Accept the revised route
- Owner
- No owner
- Due date
- Oct 1, 2026
On Hold. Court not set.
- Issue7. No owner
R-07 Two labels do not match
- Owner
- No owner
- Due date
- No due date
New. Court not set.
Whose court is it in?
10 open items
Customer, your team or neither. The status sets the court.
- Waiting on customer
- 3
- Waiting on Provider
- 2
- Court not set
- 5
Court not set includes open statuses that name neither side, such as New and On Hold.
Status
All items, using this sheet's labels.
- New
- 3
- With Customer to Resolve
- 3
- With Provider to Resolve
- 2
- On Hold
- 2
- Cancelled
- 1
- Closed/Complete
- 1
Owner workload
Open items per owner. Red marks overdue work.
- No owner4
2 overdue
- Area Supervisor (sample)1
0 overdue
- Integration Lead (sample)1
1 overdue
- Procurement Coordinator (sample)1
1 overdue
- Quality Reviewer (sample)1
0 overdue
- Site Coordinator (sample)1
0 overdue
- Training Coordinator (sample)1
1 overdue
Item type
The mix of work across all items.
- Action
- 3
- Risk
- 3
- Issue
- 3
- Decision
- 3
Days open
10 open items, including on hold
- 0 to 7 days
- 3
- 8 to 14 days
- 2
- 15 to 30 days
- 2
- Over 30 days
- 2
- Opened date not recorded
- 1
Flags
All items. Blank is Unknown. It is not No.
Scope change
- Yes4
- No5
- Unknown3
Cross functional
- Yes4
- No5
- Unknown3
Due soon
3 items
Today through the next 14 days, including on-hold items. Earliest due first.
- Issue
R-03 A shift is missing from the gate log
- Owner
- Area Supervisor (sample)
- Due date
- Sep 26, 2026
With Provider to Resolve. Waiting on Provider.
- Decision
R-12 Record the waiver
- Owner
- Quality Reviewer (sample)
- Due date
- Sep 30, 2026
New. Court not set.
- Decision
R-04 Accept the revised route
- Owner
- No owner
- Due date
- Oct 1, 2026
On Hold. Court not set.
Every item, in its place
All items grouped by this sheet's statuses. Demonstration records are read-only.
Scroll for more statuses. Swipe or use the arrow keys while the board is focused.
New3
- RiskOverdue
R-02 The weather window may slip
- Owner
- No owner
- Due date
- Sep 10, 2026
New. Court not set.
- Issue
R-07 Two labels do not match
- Owner
- No owner
- Due date
- No due date
New. Court not set.
- Decision
R-12 Record the waiver
- Owner
- Quality Reviewer (sample)
- Due date
- Sep 30, 2026
New. Court not set.
With Customer to Resolve3
- ActionOverdue
R-01 Confirm the spare parts list
- Owner
- Integration Lead (sample)
- Due date
- Sep 20, 2026
With Customer to Resolve. Waiting on customer.
- ActionOverdue
R-09 Train the weekend crew
- Owner
- Training Coordinator (sample)
- Due date
- Sep 25, 2026
With Customer to Resolve. Waiting on customer.
- IssueOverdue
R-11 The photo is too blurry to use
- Owner
- No owner
- Due date
- Sep 15, 2026
With Customer to Resolve. Waiting on customer.
With Provider to Resolve2
- Issue
R-03 A shift is missing from the gate log
- Owner
- Area Supervisor (sample)
- Due date
- Sep 26, 2026
With Provider to Resolve. Waiting on Provider.
- RiskOverdue
R-06 Sensor delivery may be late
- Owner
- Procurement Coordinator (sample)
- Due date
- Sep 18, 2026
With Provider to Resolve. Waiting on Provider.
On Hold2
- Decision
R-04 Accept the revised route
- Owner
- No owner
- Due date
- Oct 1, 2026
On Hold. Court not set.
- Risk
R-10 The shared tool room is full
- Owner
- Site Coordinator (sample)
- Due date
- Sep 1, 2026
On Hold. Court not set.
Cancelled1
- Decision
R-08 Keep the night check
- Owner
- Operations Coordinator (sample)
- Due date
- Aug 15, 2026
Cancelled. Court not set.
Closed/Complete1
- Action
R-05 Replace the worn guard
- Owner
- Maintenance Planner (sample)
- Due date
- Sep 1, 2026
Closed/Complete. Court not set.
Review overdue and no-owner lists
Overdue
5 open items are due before today.
- RiskOverdue
R-02 The weather window may slip
- Owner
- No owner
- Due date
- Sep 10, 2026
New. Court not set.
- IssueOverdue
R-11 The photo is too blurry to use
- Owner
- No owner
- Due date
- Sep 15, 2026
With Customer to Resolve. Waiting on customer.
- RiskOverdue
R-06 Sensor delivery may be late
- Owner
- Procurement Coordinator (sample)
- Due date
- Sep 18, 2026
With Provider to Resolve. Waiting on Provider.
- ActionOverdue
R-01 Confirm the spare parts list
- Owner
- Integration Lead (sample)
- Due date
- Sep 20, 2026
With Customer to Resolve. Waiting on customer.
- ActionOverdue
R-09 Train the weekend crew
- Owner
- Training Coordinator (sample)
- Due date
- Sep 25, 2026
With Customer to Resolve. Waiting on customer.
No owner
4 open items have no owner.
- RiskNo owner
R-02 The weather window may slip
- Owner
- No owner
- Due date
- Sep 10, 2026
New. Court not set.
- DecisionNo owner
R-04 Accept the revised route
- Owner
- No owner
- Due date
- Oct 1, 2026
On Hold. Court not set.
- IssueNo owner
R-07 Two labels do not match
- Owner
- No owner
- Due date
- No due date
New. Court not set.
- IssueNo owner
R-11 The photo is too blurry to use
- Owner
- No owner
- Due date
- Sep 15, 2026
With Customer to Resolve. Waiting on customer.
For the people
keeping the project moving.
- Know the item
- Action, risk, issue or decision.
- Know the court
- Waiting on the customer, your side, or neither.
- Know what to discuss
- Overdue work, missing owners and time waiting.
Bring the spreadsheet
you already keep.
If your team keeps a RAID log in your current spreadsheet or tracker, start with those records. Create a RAID sheet from New sheet and import a CSV or XLSX file using the template headers.
- The context behind each item. Bring its reference number, the kind of work, a short title and supporting detail. Keep the person responsible, the target date and the current state, along with whether it changes the scope or involves more than one team.
- Keep the rows that need review. Unreadable cells produce row warnings. The original cell text stays with the imported record. An imported owner name must match the workspace roster; unmatched names stay in the original record and the item appears as unassigned.
- A copy of your records. Rows are copied into Panora. This template has no formulas and does not keep a live link to the original file.
A next step,
with someone to take it.
The status says whose court the item is in. The owner says who is responsible for moving it forward. Keep both visible when you review the project together.
- Your words for the work. Rename status labels in the sheet settings. New RAID sheets use your account display name for the provider label when one is set, or Provider otherwise.
- Room for a pause. On Hold stays visible but is not overdue. Due today is not overdue either.
- A clear finish. Closed/Complete and Cancelled stay in the status totals and leave the open-work lists.
From a row to a resolved item
- Assign
A person and a date.
Choose an owner and set a due date. An open item without an owner stays visible in the dashboard.
- Act
Make the handoff clear.
Update the record and its status as work moves between your team and the customer. Keep the next step with the item.
- Review
Agree what is resolved.
Review the record together, then mark it Closed/Complete when the work is finished. The template keeps that status distinct from Cancelled.
Start with the
next conversation.
The dashboard puts overdue items first, then open items with no owner, then items waiting on the customer, longest open first. Each item appears once in that list.
Blank means unknown.
Scope change and cross functional each show Yes, No and Unknown. A blank cell is not counted as No.
See how long work has waited.
Days open groups open items by age. In an imported sheet, age starts from the record's created day in Panora. The nine-column file does not include an opened date.
The same review,
on a smaller screen.
Read the RAID dashboard on your phone. The court groups and review lists stack into a single column, with owners, dates and statuses written beside each item.
The example above uses the real dashboard layout. Its records are demonstration data, not a connected project.
- The court is written out. Customer, provider or Court not set. You do not have to infer the next handoff from a color.
- The detail stays with the item. Read the title, status, owner and due date without a wide spreadsheet table.
- Try the example at your screen size. Read the demonstration dashboard
Start with the way
your team works.
Walk through Panora with us. Bring a process you want to improve, and we will explore how it could fit.